Standard shipping typically delivers within 3 to 8 business days. Please note that an adult (21+) must be present at the delivery address to sign for the package.

We process orders rapidly. Orders placed before 12:00 PM EST on business days are typically picked, packed, and shipped the same day. Orders placed after this cutoff time, or on weekends/holidays, will be shipped on the following business day.

Our fulfillment process is designed for speed, so the window for cancellations is very small. Normally we send order data to the warehouse within 15 minutes. After that window closes, no we can not cancel an order.

Modifying an order (adding/removing items) isn't possible directly. We would need to cancel the existing order (if possible) and you would need to place a new one.

Check your delivery status by visiting MY ACCOUNT on vapeofruit.com or your emailed order confirmation. You may also visit https://vapeofruit.com/ and enter the tracking ID provided in your order confirmation email. 

Shipping speeds have improved significantly, but please keep in mind that due to federal regulations, your delivery will arrive by a local carrier in your area, which could experience delays beyond our control.

Remember, standard delivery takes approximately 4 to 8 business days, depending on your distance from our warehouse and proximity to major carrier hubs.

Shipping restrictions stem from a few factors:

1. PACT Act: Federal regulations (the PACT Act) prevent the USPS from delivering vapor products. This required us to build a network of private, last-mile carriers. While our network covers a large number of zip codes in the contiguous 48 states, some areas remain outside our current reach. We are continuously working to expand this coverage.
2. State/Local Laws: Some states or localities have laws prohibiting the online sale and shipment of vapor products entirely, or specific types like flavored items.

The PACT Act specifically prohibits the United States Postal Service (USPS) from handling shipments of vapor products. To continue serving customers online, we established partnerships with a network of approved private carriers specializing in last-mile delivery for age-restricted goods.

• Connections: Ensure all parts (battery to tank, pod to device, charger to device/battery) are making a clean, secure connection. Wipe connection points gently with a dry cloth or cotton swab if needed.
• Charge: Always make sure your device or batteries are adequately charged.

• Charging Indication: When you connect your battery to its charger, observe the lights. Typically, the battery light might blink, and the charger light will change color (e.g., green to red). When fully charged, the charger light usually returns to its original color (often green). Pulsing lights after charging is complete can be normal on some models.
• No Power/Vapor (LED Off): If the battery LED doesn't light up when you try to use it, it likely needs charging or may be faulty. Charge it fully and try again. If it still doesn't work after a full charge, it might be defective.
• No Vapor (LED On): If the battery lights up but produces no vapor, try it with a different, known-working tank or atomizer. If it works with other tanks, the issue lies with the original tank, not the battery.
• Device Won't Turn On/Off: Most batteries and mods use a quick-click system. Try pressing the power button rapidly 5 times within about 2 seconds to turn the device on or off. The button LED usually flashes to confirm.
• Button Locked (Manual Batteries): Some batteries have a lock feature. If the button doesn't light up, try unlocking it by pressing the button rapidly (usually 5-7 times) within 1.5-2 seconds. The LED should flash to signal the change.

Please allow 2.5 hours for your batteries to reach 100% capacity.

If your order arrived with an incorrect item or is missing an item you purchased, please fill out the form below right away. Provide your order number and details about the discrepancy. One of our customer service representatives will investigate and assist you promptly.

PLEASE NOTE: To ensure the fastest service

• You must provide the order number in the form below. 
• You must provide the email used on the order itself.

Our response may be delayed without the above accurately provided.

15-Day Return Window: We accept returns for Hardware ONLY (devices, batteries, chargers) within 15 days of delivery.

Condition: Items must be unopened, unused, and in their original packaging to be eligible for a refund. The product must be in restockable condition. 

Restocking Fee: We do not charge a restocking fee for eligible returns. 

Initiating a Return: To start a return, please fill out the form below. A customer service representative will provide instructions.

Exclusions: E-liquids, CBD products, disposable vapes, opened tanks, and used coils are not eligible for return due to safety and hygiene reasons.

Coverage: We offer a 60-day warranty covering manufacturing defects on eligible hardware items (devices, batteries, chargers).

What's Covered: This warranty protects against faults arising from the manufacturing process itself.

What's NOT Covered: The warranty does not cover issues resulting from: 

• Abuse, misuse, or improper handling (dropping, water damage, etc.) 
• Normal wear and tear (cosmetic scratches, fading) 
• Environmental factors (damage from dust, humidity, extreme heat) 
• Use of incompatible chargers or accessories E-liquids, CBD products (in any form), disposable vapes, tanks, or coils.

Warranty Process:

Contact Us: If you believe your product has a manufacturing defect within 60 days of delivery, fill out the form below detailing the issue.

RMA Issuance: If the issue aligns with warranty coverage, a Customer Service Representative will provide you with a Return Merchandise Authorization (RMA) number and return instructions. 

Shipping: You must ship the item back within 20 days of receiving the RMA. Returns MUST be sent via USPS First Class Mail or USPS Flat Rate Priority Mail ONLY. You are initially responsible for the return shipping cost. 

Inspection: Upon receipt, we will inspect the item to verify the manufacturing defect. 

Resolution: 

• If a manufacturing defect is confirmed, we will ship you a replacement item. If the item is out of stock, we will issue a full refund for the original purchase price. We will also refund your documented USPS return shipping cost (as specified above) to your account.
• If the item is found not to have a manufacturing defect, or the issue is due to reasons not covered by the warranty, the item will be returned to you, and the return shipping cost will not be refunded.

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We strive to offer great deals! However, codes found on third-party coupon sites or via browser extensions may be expired, invalid, or have usage limits (e.g., one per customer). 

For questions not covered above, or inquiries unrelated to a specific order or product issue, please feel free to reach out by filling out the form below. Our customer service team will review your message and forward it to the appropriate department if necessary.